One of the most under-evaluated aspects of managing a profitable car dealership is its employees.
The truth is many factors play a role in the effectiveness of human capital. Personality, family life, connection with customers, and how well they work with their peers are just a few aspects. Even if a prospective employee has all the correct boxes checked and seem like a perfect hire, automobile dealerships often find the hire isn’t a good fit – and it’s for reasons there are no “boxes” for. A bad hire can end up costing a dealership time, money and reputation.
That’s why effective human capital is so vital to a dealership’s success moving forward.

Quality. Customers. Employees. Profit. The four cornerstones (pillars) of a successful automotive dealership.